In this 3-day course you will understand the skills necessary to create a learning and improving IT organization that has defined and is following an efficient and effective strategic direction in-line with business goals. This class covers topics such as strategy definition, strategic planning, as well as defining and operating a continual improvement program. This accredited course is based upon ITIL® 4 best practices.
This course concludes with the ITIL Strategist: Direct, Plan and Improve certification exam voucher.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
What You'll learn
ITIL 4 Foundation