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ITIL®Awareness

Course Code: 7012

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Overview
Schedule classes
What you'll learn
Outline
Prerequisites
Who should attend
Certification

Overview

This one day course by Cognixia offers a high-level overview of ITIL best practices. Key ITIL processes, activities and other aspects are discussed. Additionally, the ITIL lifecycle is introduced and described along with important ITIL concepts and terminology.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Schedule Classes

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 1 day

Live Virtual Classroom
Duration: 1 day

What You'll learn

Service management
Service strategy
Service design
Service transition
Service operation
Continual service improvement
ITIL certification

Outline

Module 1: Course introduction

Module 2: Key concepts of service management

Module 3: Service strategy

Service portfolio management
Business relationship management
Financial management for IT services

Module 4: Service Design

Design coordination
Service catalogue management
Service level management
Supplier management
Availability management
Capacity management
IT service continuity management
Information security management

Module 5: Service Transition

Transition planning and support
Service asset and configuration management
Change management
Release and deploy management
Knowledge management

Module 6: Service Operation

Event management
Incident management
Problem management
Request fulfilment
Access management
The Service Desk
IT operations management
Technical management
Application management

Module 7: Continual Service Improvement

The seven-step improvement process

Supporting Material

Each student receives a copy of the Kindle book Understanding Service Management: Benefits, Challenges, Risks and Other Important Details

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Prerequisites

There are no prerequisites for this course.

Who should attend

The ITIL Awareness (v3, 2011) is highly recommended for –

CIOs, CTOs
Service management professionals
IT managers and directors
IT auditors
Change managers, change management professionals
Continual improvement professionals
Service desk professionals
IT professionals

Interested in this course? Let’s connect!

Certification Exam Details

There is no certification exam associated with this course.

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