Course Code: 7012


This one day course by Cognixia offers a high-level overview of ITIL best practices. Key ITIL processes, activities and other aspects are discussed. Additionally, the ITIL lifecycle is introduced and described along with important ITIL concepts and terminology.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 1 day

Live Virtual Classroom
Duration: 1 day

What You'll learn

  • Service management
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement
  • ITIL certification


  • Service portfolio management
  • Business relationship management
  • Financial management for IT services
  • Design coordination
  • Service catalogue management
  • Service level management
  • Supplier management
  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Transition planning and support
  • Service asset and configuration management
  • Change management
  • Release and deploy management
  • Knowledge management
  • Event management
  • Incident management
  • Problem management
  • Request fulfilment
  • Access management
  • The Service Desk
  • IT operations management
  • Technical management
  • Application management
  • The seven-step improvement process
Each student receives a copy of the Kindle book Understanding Service Management: Benefits, Challenges, Risks and Other Important Details
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There are no prerequisites for this course.

Who should attend

The ITIL Awareness (v3, 2011) is highly recommended for –

  • CIOs, CTOs
  • Service management professionals
  • IT managers and directors
  • IT auditors
  • Change managers, change management professionals
  • Continual improvement professionals
  • Service desk professionals
  • IT professionals

Interested in this course? Let’s connect!

Certification Exam Details

There is no certification exam associated with this course.