ITIL® Release, Control, and Validation

Course Code: 7011

Overview
Schedule classes
What you'll learn
Outline
Prerequisites
Who should attend
Certification

Overview

The ITIL – RCV module is one of the certification tracks in the ITIL Service Capability work stream. The track focusses on how the RCV practices can be practically employed to bring about successful planning, testing and implementation of new services that are aimed at meeting the organization’s or the user’s requirements. It helps professionals build an understanding of ITIL Service Transition process, enabling them to manage change effectively.

Cognixia’s ITIL Release, Control and Validation course covers the principles, concepts, processes, and best practices described in the ITIL release, control and validation syllabus. It also covers information from the ITIL service transition and service operation core volumes. This course focuses on concepts, techniques and aspects that are important to understanding and managing change and the risk related to change, including hands-on information about designing and implementing these processes.

The ITIL Foundation certification is a pre-requisite to take the exam at the end of the class. Proof of certification must be provided in order to receive release, control and validation exam results.

Schedule Classes

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Course Delivery

This course is available in the following formats:

Live Classroom
Duration: 5 days

Live Virtual Classroom
Duration: 5 days

What You'll learn

Review of basic service management concepts
Service asset and configuration management
Change management
Change evaluation
Release and deployment management
Service validation and testing
Request fulfillment
Knowledge management
Technology and implementation considerations

Outline

Module 1: Course Introduction

Course Introduction

Module 2: Basic Concepts of Service Management

History of ITIL
What is a service?
Utility, warranty and value
Assets, resources and capabilities
What is service management?
Stakeholders
Processes and function
Generic service management roles
The service lifecycle map
Design coordination

Module 3: Service Asset and Configuration Management

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 4: Change Management

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 5: Change Evaluation

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 6: Release and Deployment Management

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 7: Service Validation and Testing

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 8: Request Fulfilment

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 9: Knowledge Management

Purpose
Objectives
Scope
Business value
Policies, principles and basic concepts
Activities, methods and techniques
Triggers, inputs, outputs and interfaces
Sources of information
Critical success factors and key performance indicators
Challenges and risks
Roles and responsibilities

Module 10: Automation, tools, technology and implementation considerations

Good practices for process implementations
Good practices for technology design, evaluation and implementation
Challenges, risks, and critical success factors related to designing, transitioning and operating service management processes and supporting technologies

Module 11: Exam Review

Exam Review

Module 12: Practice Exam

Practice Exam

Supporting Material

Each participant receives a copy of the following Kindle books:

Service Operation and Service Transition: Practical Applications of Operational Concepts, Processes and Best Practices
Core Elements of Service Operation and Service Transition
Release, Control and Validation Exam Question – Set I
Release, Control and Validation Exam Question – Set II

Prerequisites

In order to pursue the ITIL RCV examination, it is mandatory to have the ITIL Foundation certification (v3 or newer). Ideally, 2 or more years of related work experience is highly recommended. It is also advised to read ITIL Service Operation 2011 Edition and ITIL Service Transition 2011 Edition.

Who Should Attend

This course is highly recommended for current and aspiring:

IT professionals
Service desk professionals
Business professionals
Executive leadership
Service management professionals
Incident managers
Problem managers
IT governance professionals
Financial management professionals
Business relationship managers
Service level managers
Service transition professionals
Release and deployment management professionals
Knowledge management professionals
Service operation professionals
Change managers
Quality improvement professionals
Continuity planning professionals
Information security professionals

Interested in this course? Let’s connect!

ITIL Certification Exam

The ITIL® Release, Control and Validation certification exam is an 8 question multiple-choice exam. Native English speakers are allowed 1 hour 30 minutes to complete the exam. If English is your second language you are allowed an additional 30 minutes for a total of 2 hours. The exam is gradient-scored, meaning that for each of the 8 questions there are 4 possible answers. Answers reward a different number of points based on level of accuracy according to the following scale:

Best answer – 5 points
2nd Best answer  – 3 points
3rd Best answer – 1 point
Worst answer – 0 points

A passing score on the exam is 28 or more points out of the 40 possible points, or 70% or above. The ITIL® Release, Control and Validation certification is an intermediate-level certification that demonstrates in-depth understanding of the concepts described in the ITIL service transition and service operation core books. The exam can be delivered paper-based or online. Upon passing the certification exam, you are awarded 4 credits in the ITIL® certification scheme.