Cognixia’s Information Technology Infrastructure Library 4 or ITIL 4 Foundation training and certification course is one of the best online ITIL 4 training courses that you can enroll for to get started on the ITIL 4 career pathway.
ITIL is a globally recognized set of practices and frameworks designed to optimize IT service management. The core objective of this ITIL 4 online training is to enable individuals to ensure that the IT services within their organization are strategically aligned with the overall business needs. When these services and needs are aligned, IT functions become an integral part of the organization’s success, instead of being just another cost center and support function.
The ITIL 4 Foundation certification has consistently been ranked as one of the top IT certifications to pursue each year since it was launched in 2019. The huge demand for this ITIL 4 training reflects the evolving demands of the digital era. Since its release, ITIL 4 has successfully shifted the focus towards value co-creation and continual improvement for driving organizational success in the rapidly evolving digital economy. It takes a more modular approach to learning, enabling aspirants the opportunity to walk a very comprehensive career path that begins with the ITIL 4 Foundation training and certification.
The ITIL 4 Foundation Certification exam is administered by Axelos – a joint venture between Capita, a British multinational professional services company, and the UK Cabinet Office. Axelos is responsible for the development, maintenance, and promotion of the ITIL framework. Cognixia is an Accredited Training Organization (ATO) for Axelos and we proctor the ITIL 4 certification exams.
Cognixia’s ITIL 4 Foundation Certification training follows the official exam outline and guidelines laid out by Axelos and digs deeper into:
- The key concepts of service management
- The ITIL guiding principles and how they can help an organization adopt & adapt service management
- The four dimensions of service management
- The purpose and components of the ITIL service value system
- The activities of the service value chain and how they interconnect
- The purpose and key terms of the 15 ITIL management practices, and
- The Seven ITIL practices
Cognixia’s ITIL 4 Foundation online training and certification empowers individuals to discover an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. It helps learners understand how modern IT and digital service organizations operate and how value streams help increase the speed and efficiency of organizations. It also helps learners dig deeper into how various cultural and behavioral principles guide the work of different individuals in organizations and how to use commonly used service management terms and concepts.
At the end of the training, learners can schedule their ITIL 4 Foundation certification exam. This exam would have 40 multiple-choice questions, and one needs to score a minimum of 65% to pass. The ITIL certification exam duration is 60 minutes and it is a closed-book exam.
This ITIL 4 Foundation certification training does not have any prerequisites to be eligible for the training & ITIL 4 Foundation certification.
Please note that this course and all our accredited ITIL courses are only offered together with the respective exam.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserve
By the end of this course, participants will have the leadership toolkit to shape and steer GenAI portfolios across their organization.
Strategic Application
- What is ITIL?
- History of ITIL?
- The concepts of a service
- Services and service management
- Outcomes and outputs
- Costs and risks
- Utility, warranty and value
- Organizations
- Consumers, customers and users
- Sponsors
- Service offerings
- Service relationship management
- Service provision
- Service consumption
- Service management practices and processes
- Exercise 1: Basic concepts of service relationship management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Exercise 2: Understanding the four dimensions of service management
- Understanding and using the guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Exercise 3: Understanding the guiding principles of service management
- The service value system
- The service value chain
- Service value chain activities
- Plan
- Purpose
- Inputs and outputs
- Improve
- Purpose
- Inputs and outputs
- Engage
- Purpose
- Inputs and outputs
- Design and transition
- Purpose
- Inputs and outputs
- Obtain and build
- Purpose
- Inputs and outputs
- Deliver and support
- Purpose
- Inputs and outputs
- Plan
- Exercise 4: Service value system and service value chain
- The general management practices
- Continual improvement
- The continual improvement model
- Information security management
- Relationship management
- Supplier management
- Exercise 5: The continual improvement register
- Service management practices
- Service level management
- Availability management
- Availability
- Capacity and performance management
- Service continuity management
- IT asset management
- IT asset
- Service configuration management
- Configuration item
- Change control
- Change
- Release management
- Monitoring and event management
- Event
- Incident management
- Incident
- Problem management
- Problem
- Known error
- Service request management
- The service desk
- The technical management practices
- Deployment management
- Exercise 6: Overall review
Practice exam I
Practice exam II
Each participant of this course receives a copy of the following Kindle books:
- Service Management Foundation 4 Exam Guide
- Service Management Foundation 4 Exam Questions – Set 1
- Service Management Foundation 4 Exam Questions – Set 2
hands-on learning model
Access to sanitized process maps, KPI definitions, candidate initiative lists, and basic cost baselines (time, cycle time, error or rework rates)
Speak with a Cognixia specialist about enrollment options, custom cohorts for your leadership team, or tailored delivery formats for your organization.
One of our specialists will contact you within one business day.
Asked Questions
Find details on duration, delivery formats, customization options, and post-program reinforcement.
The ITIL 4 Foundation course is highly recommended for:
- IT professionals
- Service desk professionals
- Business professionals
- Executive leadership
- Service management professionals
- Incident managers
- Problem managers
- Business relationship managers
- Change managers
- Quality improvement professionals
- Anyone interested or involved in application of ITIL 4 concepts and practices
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.
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