This Refund Policy explains when and how refunds may be issued for Cognixia training programs, assessments, and services. Refunds are governed by the specific circumstances outlined below, and by enrolling in any Cognixia program, you agree to the terms described here.
Refunds are applicable only in specific circumstances defined in this policy. Cognixia reserves the right, at its sole discretion, to suspend or terminate accounts and to refuse or restrict any current or future use of Cognixia Services, without liability. Cognixia also reserves the absolute right to revise these terms in its sole discretion at any time, without prior notice, other than by posting the revised terms on the site.
When a training batch is cancelled by Cognixia due to unforeseen circumstances
When Cognixia is unable to deliver a purchased program within a reasonable timeframe
In cases of documented technical or administrative errors on our part
A refund is applicable only if the batch is cancelled or gets cancelled due to unforeseen circumstances. In such cases, learners will be given the option to receive a full refund or transfer their enrollment to the next available batch at no additional cost.
Once a refund request is approved, the refund will be processed within 6-7 working days through the same online mode originally used for payment. Bank processing times may add additional time before the refund reflects in your account.
Refunds are always issued to the original payment method used for the purchase. If the original method is unavailable (for example, due to expired credit cards), we will work with you to identify an alternative refund method. We do not issue refunds by cash or wire transfer to third-party accounts.
Requests for reschedule of examinations are highly discouraged. However, if due to unavoidable circumstances participants are still unable to take the examination on the scheduled date, a rescheduling fee will be levied. Rescheduling requests must be submitted at least 5 business days before the scheduled examination date.
To request a refund, please email support@cognixia.com from the email address used at the time of enrollment. Include your order number, the program name, the date of enrollment, and the reason for the refund request. Our support team will respond within 2-3 business days to acknowledge your request and confirm next steps.
For any questions or clarifications regarding this Refund Policy, please contact us at support@cognixia.com. For urgent matters,
call +1 877 264 6424 (US) or +91 635 892 2166 (India).