Working in a dynamic environment, meeting the demands of a constantly evolving business, while also ensuring that the service targets are achieved within the prescribed budgets, can be quite a challenge. The Polestar ITSM Simulation can be the perfect solution for you in such a situation.
In the Polestar ITSM simulation course, participants will learn how the ITIL best practices transform a business. Polestar is an active simulation, where participants take on various common roles in an organization, and then experience how utilizing the ITIL best practices can keep a business and its underlying information technology (IT) profitable and operating as intended. The course allows participants to experience active roles dealing with incident management, problem management, change management, service level management, service asset and configuration management, business relationship management, IT executive leadership and continual service improvement. The simulation shows how the various parts of ITIL work together. The simulation’s diagnostic nature demonstrates the areas of ITIL where the organization performs effectively, as well as the areas where the organization needs improvement.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
By the end of this course, participants will have the leadership toolkit to shape and steer GenAI portfolios across their organization.
Strategic Application
Introduction
Simulation practice round
Simulation round 1
Simulation round 2
Simulation round 3
Simulation round 4
Simulation round 5
Review, discussion of overall performance
Identification of organizational strengths, weaknesses and areas for improvement
Summary
Each student receives a copy of the Kindle book – Understanding Service Management: Benefits, Challenges, Risks and other important details
hands-on learning model
Access to sanitized process maps, KPI definitions, candidate initiative lists, and basic cost baselines (time, cycle time, error or rework rates)
Speak with a Cognixia specialist about enrollment options, custom cohorts for your leadership team, or tailored delivery formats for your organization.
One of our specialists will contact you within one business day.
Asked Questions
Find details on duration, delivery formats, customization options, and post-program reinforcement.
The ITIL Polestar ITSM Simulation course is highly recommended for current and aspiring:
- IT professionals
- Business professionals
- Executive leadership
- Service management professionals
- Incident managers
- Problem managers
- Business relationship managers
- Change managers
- Quality improvement professionals
A minimum internet speed of 2 MBPS is recommended.
All the sessions are recorded. So even if you miss a class, you can access a recorded video of the session in your LMS.
You will get lifetime access to LMS and all the learning material in it.
of the future
Enroll your leadership cohort in Designing GenAI Use-Case Portfolios & Business Cases.
Custom cohorts available for enterprise teams.