Service management is evolving, and so is ITIL – the most widely adopted guidance on IT Service Management (ITSM).

Industry experts believe that ITIL is going to have a major impact on our work environments in the present times as well as the future. In 2020, we observe an increased occurrence and demand for automation of ITSM tasks, enhanced and effective customer experience, mainstreaming of enterprise service management, employee enablement along with improved information security, all of which can be achieved by embracing ITIL 4.

And the first step towards bring in ITIL 4 practices and frameworks to work, is to earn your ITIL 4 Foundation certificate.

Keeping in mind the increasing demand for ITIL 4 Foundation training and certification and to help everyone understand what ITIL 4 is all about, how it could help their career, etc. Cognixia is organizing a live webinar

This webinar will cover:

• What is ITIL?
• Why is ITIL necessary in today’s environment?
• How can ITIL 4 benefit you and your organization?
• What is new in ITIL 4 compared to previous versions of ITIL?
• The ITIL 4 certification scheme
• Q&A

Every participant who attends the complete webinar will receive a Certificate of Participation from Cognixia.